Spending Settings
Learn how to customize your Prepaid Visa® Card to best support you and your cardholder
- Access to Cash
- Managing Merchandise Purchases at a Merchant
- Spending Settings - Merchant Exceptions
- Spending Settings - ScamWatch, Powered by Retina™
- Spending Settings - Spending Categories
- Spending Settings - Spending Limits
Transactions
Review where your Card can be used and how to manage your Spending Settings.
- Pending and Pre-Authorized Transactions
- Tracking Receipts with True Link
- Blocked Transactions
- Mobile Payment Apps and Mobile Wallets
- Review Reasons for Declined Transactions
- Merchant Returns and Refunds
Reports
Review what reports are available for your Card and how to download them.
Card Funding
How to transfer funds to, between, and from your Cards.
Card Orders
How to order, ship, and replace Visa Cards for your ABLE Account.
- Visa® Prepaid Card Overview
- Shipping Methods and Expedited Delivery
- Does the Visa® Prepaid Card have an EMV Chip?
- Replace a Damaged Card
- My Card Order Didn't Arrive
- How to order your Visa® Prepaid Card
Card Activation
How to activate your Card, set a PIN, and learn more about our Card activation process.
- Lifting a Temporary Fraud Block
- How to Temporarily Deactivate a Card
- How to Handle a Merchant PIN Request
- Activate your Card
- Set or change a PIN
- Identity Verification Requirements
Account
Contact our Support Team, manage your account, and answers to other common questions.
- Update Cardholder Information
- How to Update the Two-step Verification Code Delivery Method
- Card and Account Security
- Close a Card
- Contact our Customer Support Team - Cardholder Support
- How to Update Your Email Address