If you have any questions about your Visa® Prepaid Card, our Customer Support team is here to help! Our team is available Monday through Friday between 6 a.m. and 5 p.m. Pacific Time (9 a.m. to 8 p.m. Eastern Time). We also have team members available on weekends and bank holidays responding to time-sensitive requests.
In this article, you'll find the phone number and email address for your plan, how to reach us by live chat, and how to use our automated phone system.
Contact information for your plan
Each plan has its own phone number and email address. Please use the one that matches your account.
STABLE Account
- Email: card@stableaccount.com
- Phone: 1-844-599-4690
All other ABLE accounts
- Email: ablecard@truelinkfinancial.com
- Phone: 1-844-276-4547
529 Savings Plan accounts
- Email: 529card@truelinkfinancial.com
- Phone: 1-833-372-1147
Ways to reach us
Option 1 – Live chat
When you're signed in to your online dashboard, you can chat with our team using the chat button on the dashboard. Live chat is a great fit for quick questions and requests during support hours. You'll be asked for some details, such as your email address and the name of the cardholder you're contacting us about, and in some cases, your Access Code.
If the option to chat isn't available, it usually means all of our team members are currently helping other customers. You can still send us a message using the same button, and our team will respond by email.
Here are some examples of questions and requests that work well over live chat:
- Moving funds between Cards connected to the same savings account (see Transfer Funds Between Cards)
- Questions about a recent Card order
- Updating the status of a Card, such as temporarily deactivating, reactivating, or closing it
- Questions about transaction history
- Questions about Spending Settings
Option 2 – Email
Email the address for your plan, listed above. Email works well for requests that involve documents or don't need an answer right away, such as:
- Submitting identity verification documents to activate a Card
- Requesting that we return funds from the Card to you by check
- Asking us to add an additional user to your account
Option 3 – Phone
Call the phone number for your plan, listed above. When you call, we'll ask for your 4-digit Access Code to confirm your identity. Please have it ready at the start of the call so we can help you as soon as we're connected. If you don't have it handy, Contacting Customer Support - Access Code Management explains how to find or change it.
Phone is a good choice for technical support, reporting a transaction you don't recognize, and help with a PIN.
Automated phone system
Beneficiaries, and anyone who manages the account, can use our automated phone system to handle many common requests, such as checking the Card's available balance, hearing recent transactions, setting a PIN, or reporting a Card lost or stolen. Our automated phone system is available 24/7 at the number for your plan. This number is also printed on the back of the Card.
- STABLE Account: 1-888-364-8430
- All other ABLE accounts: 1-888-219-9054
- 529 Savings Plan accounts: 1-888-442-8480
After calling, you can:
- Press 2 to activate a Card.
- Press 4 to set or change a PIN.
- Press 5 to report a Card lost or stolen.
- Press 9 to speak with a member of our Customer Support team during support hours.
For some requests, the system will ask you to confirm the cardholder's identity, for example by entering the 4 digits of the year the cardholder was born.
If you see a transaction you don't recognize
If you see a transaction you don't recognize or believe is incorrect, contact our Customer Support team right away by phone or email — we can help you review it and file a dispute. The sooner you contact us, the better. To learn more, see Disputing Fraudulent Transactions or Merchant Errors.
Support on weekends and holidays
We have team members available on weekends and bank holidays responding to time-sensitive requests. If you have an urgent request outside of our support hours, please email us at the address for your plan.
If a Card is lost or stolen outside of support hours, you don't need to wait for us: you can temporarily deactivate it right away from the cardholder's Account tab on the online dashboard, or by calling our automated phone system and pressing 5. For more details, see Temporarily Deactivate and Replace a Lost or Stolen Card.
Questions about your savings account or a withdrawal
Your savings account is managed by Vestwell, and our team can't see withdrawals scheduled on the Vestwell platform. For questions about your savings account or the status of a withdrawal to the Card, please contact Vestwell using the Vestwell contact page. Click College Savings (529) or ABLE at the top of the page to find your plan.
We're always happy to help. If you're not sure who to contact, reach out to our Customer Support team using any of the options above, and we'll point you in the right direction.