If more than one Visa® Prepaid Card is used to spend money from the same savings account, we're happy to move funds between those Cards for you. For example, you might have one Card used by the beneficiary and another Card used by the Authorized Legal Representative (ALR) or Account Owner for the same ABLE or 529 account.
In this article, you'll learn how to request a transfer between Cards, how to have funds returned to you by check, and what to know before you ask.
Before you begin
- Both Cards must be tied to the same savings account. We can only move funds between Cards that spend money from the same ABLE or 529 account number. We can't move funds to a Card connected to a different account.
- You'll need full access. Only users with full access can request a transfer between Cards or a return of funds by check. If you have read-only access, please ask a user with full access on your account to complete these steps.
How to request a transfer between Cards
Transfers between Cards are handled by our Customer Support team. Please email or call the team for your plan:
- STABLE Account: card@stableaccount.com or 1-844-599-4690
- All other ABLE accounts: ablecard@truelinkfinancial.com or 1-844-276-4547
- 529 Savings Plan accounts: 529card@truelinkfinancial.com or 1-833-372-1147
To help us complete your request, let us know:
- Which Card the money should come from (the cardholder's name and the last 4 digits of the Card number).
- Which Card the money should go to (the cardholder's name and the last 4 digits of the Card number).
- The dollar amount you'd like to move.
When the funds will be available
Our team processes transfer requests after we receive them, and timing can vary. We'll confirm with you once the transfer is complete, and the funds will then show in the receiving Card's balance. If the cardholder needs the money by a certain date, please mention it in your request.
Returning funds to you by check
Once money has been added to a Card, we aren't able to move it back to your savings account. However, we can return funds to you by check at no cost. You can then spend the money or re-deposit it into your savings account.
To request a check, please contact our Customer Support team using the email address or phone number for your plan listed above, and let us know which Card the funds should come from and how much you'd like returned.
Please be aware
- Funds can't be moved back to your savings account. Once money is on a Card, it can be spent, moved to another Card tied to the same savings account, or returned to you by check.
- Adding new money always starts in Vestwell. To add money to a Card from your savings account, request a withdrawal in the Vestwell platform. You can find the steps in Transferring Funds to the Card.
If you have any questions about moving funds between Cards or returning funds by check, please don't hesitate to contact our Customer Support team.