Your Visa® Prepaid Card gives beneficiaries, Authorized Legal Representatives (ALRs) and Authorized Individuals (ABLE), and Account Owners (529 Savings Plan) a convenient way to spend money from a savings account managed by Vestwell, your plan manager.
Money is added to the Card by requesting a withdrawal from your savings account in the Vestwell platform. The withdrawal arrives on the Card by direct deposit, but it is always started in Vestwell, not on your Card dashboard.
In this article, you'll learn how to request a withdrawal to the Card, when the money will be available, and who to contact with questions.
Before you begin
- You'll sign in to Vestwell, not your Card dashboard. Withdrawals are requested at signin.vestwell.com using your Vestwell sign-in details. These may be different from the email address and password you use for your Card dashboard.
- Managing more than one Card? If you manage more than one Card, double-check you've selected the right Card before you confirm the withdrawal.
How to fund the Card
- Sign in to your account at signin.vestwell.com.
- Go to the Withdrawals page.
- Select the Prepaid Card option to send the withdrawal to the Card.
- Enter the amount you'd like to withdraw from your investment option(s).
- Review the information. If you manage more than one Card, double-check you've selected the right Card before you confirm the withdrawal.
- Edit anything that needs changing, or confirm your withdrawal.
When your money will be available
Withdrawals are processed by Vestwell, and timing can vary. Once Vestwell has processed the withdrawal, the money arrives on the Card by direct deposit and shows in the Card's balance. If the cardholder needs the money by a certain date, we recommend requesting the withdrawal well ahead of time.
You can check the Card's balance on your dashboard, in the True Link mobile app, or by calling the automated phone system for your plan (STABLE Account: 1-888-364-8430; all other ABLE accounts: 1-888-219-9054; 529 Savings Plan: 1-888-442-8480).
True Link doesn't have access to information about withdrawals scheduled in the Vestwell platform. For questions about scheduling a withdrawal or the status of a withdrawal, please contact Vestwell using Vestwell's contact page.
After opening the link above, click either College Savings (529) or ABLE at the top of the page to find your plan.
Please be aware
- Funds can't move back to your savings account. Once money is on the Card, we aren't able to transfer it back to your savings account. We can return funds to you by check at no cost, or move funds between Cards tied to the same savings account. See Transfer Funds Between Cards for details.
- True Link can't see scheduled Vestwell withdrawals. Our Customer Support team is happy to help with questions about the Card, but questions about a withdrawal's status should go to Vestwell.
- Choose the right Card. If you manage more than one Card, double-check you've selected the right Card before you confirm the withdrawal.
- Timing can vary. Withdrawals are processed by Vestwell, so the date you request a withdrawal isn't always the date the money is available on the Card.
What happens next
Once the money is on the Card, the cardholder can use it anywhere the Card is accepted, within any Spending Settings you've chosen.
From here, you may want to:
- Activate your Card, if you haven't already.
- Review the Spending Settings Overview to choose where the Card can be used.
- Learn how to transfer funds between Cards tied to the same savings account.
If you have any questions about the Card, please don't hesitate to contact our Customer Support team. For questions about a withdrawal from your savings account, please contact Vestwell.