Your Visa® Prepaid Card can be activated as soon as it arrives in the mail. Once the Card is activated and funded from your savings account managed by Vestwell, the cardholder can begin using it.
Throughout this article, "cardholder" means the person whose name is printed on the Card. Depending on how the Card was ordered, that may be the Beneficiary or Account Owner, or the Authorized Individual or Authorized Legal Representative who manages the account on their behalf.
In this article, you'll learn what you'll need to activate the Card and the three ways to activate it.
Before you begin
- Have the cardholder's information ready. To activate the Card, you'll need the last 4 digits of the Card number, the cardholder's date of birth, and the cardholder's Social Security number. Online, you'll enter the cardholder's full date of birth. By phone, the automated system asks only for the year the cardholder was born.
- Identity verification must be complete. We are required by federal law to verify the identity of each cardholder, and the Card can't be activated until verification is complete. Learn more in Identity Verification Requirements.
Ways to activate the Card
The Card can be activated in one of three ways:
Option 1 – Online dashboard
- Sign in to your dashboard. Each plan has its own sign-in page; you can find the link for your plan in ABLE Visa® Card - How to Log In Online.
- Under Status, click Activate for the Card you'd like to activate.
- Confirm that you are the cardholder or that you have the authority to activate the Card on the cardholder's behalf.
- Enter the last 4 digits of the Card number, the cardholder's full date of birth, and the cardholder's Social Security number.
- A pop-up window confirms that the activation was successful.
If activation isn't successful, check the information and enter it again. If it still doesn't work, we'll email you with the next steps to activate the Card.
Option 2 – Automated phone system
Call the automated phone system for your plan. You can also use the phone number on the back of the Card.
- STABLE Account: 1-888-364-8430
- All other ABLE accounts: 1-888-219-9054
- 529 Savings Plan: 1-888-442-8480
After calling:
- Press 2 to activate the Card.
- Enter the last 4 digits of the Card number.
- Enter the 4 digits of the year the cardholder was born.
- Enter the cardholder's Social Security number.
- Follow the prompts to complete activation.
Option 3 – Customer Support
Our Customer Support team can also help activate the Card. Call the automated phone system for your plan (listed above) and press 9 to speak with a member of our team, or call the Customer Support number for your plan:
- STABLE Account: 1-844-599-4690
- All other ABLE accounts: 1-844-276-4547
- 529 Savings Plan accounts: 1-833-372-1147
Please be prepared to share the cardholder's date of birth and Social Security number.
What happens next
Once the Card is activated, it's ready to use as soon as money has been added from your savings account. From here, you may want to:
- Add money to the Card: see Transferring Funds to the Card.
- Set a PIN: see Set or change a PIN.
- Choose where the Card can be used: see the Spending Settings Overview.
If you have any questions about activating the Card, please don't hesitate to contact our Customer Support team.