A PIN is a personal identification number, a security code for each card. Once the card is activated, a PIN can be set. The card does not come with a default PIN, and the PIN can be set or changed at any time.
While a PIN is not required, a cardholder may need to provide one to complete certain purchases. Due to account policy, please be aware that the card cannot be used to access cash or withdraw money from ATMs or banks.
In this article, you’ll learn what activities require a PIN and how to set or change a PIN.
When is a PIN required?
A PIN is not required to make most transactions with your card.
Some merchants may ask for a PIN when completing a purchase. Entering a PIN is optional in these cases. Instead of entering a PIN, a purchase can be completed by selecting “Credit” on the payment terminal or asking the merchant to run the card as “Credit.”
If the cardholder would like to make PIN purchases, we recommend setting a PIN.
How to set or change a PIN
Please use our automated phone system or call True Link’s support team directly to set or change a PIN. For security reasons, we cannot set or change a PIN over email. The only time we will ask for a PIN is when the PIN is being set or changed over the phone.
Please note that whenever a new replacement Card is activated, the PIN will need to be set. For your security, the PIN does not automatically transfer to the new Card upon activation.
A PIN can be set or changed in one of two ways:
Option 1 - Using our automated phone systems
- For STABLE accounts, please call 1-888-364-8430 and press 4.
- All Other ABLE Accounts, please call 1-888-219-9054 and press 4.
After calling the number associated with your plan, please follow the instructions below to set your PIN:
- Press 1 to continue in English (para continuar en Español, por favor presione el número dos).
- Press 1 to confirm you want to set a PIN.
- Enter the 16-digit card number followed by the # key.
- Enter the last 4 digits of the cardholder’s SSN followed by the # key.
- Enter the new 4-digit PIN followed by the # key.
- For confirmation, re-enter the new 4-digit PIN followed by the # key.
Option 2 - Calling Customer Support
- For STABLE accounts, please call 1-888-364-8430 and press 9.
- All Other ABLE Accounts, please call 1-888-219-9054 and press 9.
Additional information about PIN purchases
Some merchants will request a PIN when completing a purchase. We have included additional information about these types of transactions below.
- Merchants can process purchases made with cards over debit or credit payment networks.
- When a merchant attempts to process a transaction over the debit network, they will request a PIN to complete the transaction.
- If you do not have a PIN set or do not wish to use one, you can complete a purchase by selecting “Credit” on the payment terminal or asking the merchant to run the purchase as “Credit.”
- Requesting to run the purchase as “Credit” enables the merchant to process the transaction over the Visa credit network. Purchases processed over the Visa credit network do not require a PIN.