If you're a beneficiary with questions about your Visa® Prepaid Card, our Customer Support team is here to help. We support beneficiaries over the phone, through an automated phone system and our team of Customer Support representatives.
In this article, you'll learn which number to call for your plan, what you can do through the automated phone system, and how to reach a member of our team.
If you're the Authorized Legal Representative (ALR), Authorized Individual, or Account Owner, see Contact our Customer Support Team for the phone numbers and email addresses for your plan.
Find the number for your plan
Call the automated phone system for your plan. You can also find this number on the back of your Card.
- STABLE Account: 1-888-364-8430
- All other ABLE accounts: 1-888-219-9054
- 529 Savings Plan: 1-888-442-8480
What you can do through the automated phone system
The automated phone system is generally available 24 hours a day, 7 days a week, and it can often answer your question right away. We recommend starting here. Through the automated phone system, you can:
- Check your Card's available balance (press 1)
- Hear your recent transactions
- Activate your Card (press 2)
- Set or change your PIN (press 4). See Set or change a PIN.
- Report your Card lost or stolen (press 5). This temporarily deactivates the Card so no one else can use it. See Temporarily Deactivate and Replace a Lost or Stolen Card.
To confirm it's you, the system will ask for information such as the last 4 digits of your Card number, the 4 digits of the year you were born, and the last 4 digits of your Social Security number. Have your Card nearby before you call.
How to speak with a member of our team
If you'd like to speak with a person, call the automated phone system for your plan and press 9. You'll be connected with a member of our Customer Support team.
Our Customer Support team is available Monday through Friday, from 6 a.m. to 5 p.m. Pacific Time (9 a.m. to 8 p.m. Eastern Time). We also have team members available on weekends and bank holidays responding to time-sensitive requests. If your Card is lost or stolen outside of these hours, you can still report it through the automated phone system by pressing 5.
If you see a transaction you don't recognize
If you see a transaction you don't recognize or believe is incorrect, contact our Customer Support team right away — we can help you review it and file a dispute. The sooner you contact us, the better. To learn more, see Disputing Fraudulent Transactions or Merchant Errors.
Please be aware
- Some requests go through the person who manages your Card. If an ALR or Authorized Individual manages your Card, they're the one who adds money to the Card, changes Spending Settings, and updates your address or phone number. If you need one of these changes, reach out to them, or ask our team and we'll help point you in the right direction.
- Keep your PIN private. For security reasons, we can't set or change a PIN over email. The only time we'll ask for your PIN is when it's being set or changed over the phone.
From here, you may want to:
- Cardholder Access and Capabilities – what you can see and do online, in the mobile app, and by phone.
- ABLE Visa® Card - How to Log In Online – sign in with your card details to check your balance and transactions online.
If you have any questions about your Card, please don't hesitate to call our Customer Support team using the number for your plan above.