If a cardholder has a new address or mobile number, you can update the information on file for their Visa® Prepaid Card from your online dashboard. Keeping this information current matters: the address is where replacement Cards are mailed, and the mobile number is where we send the one-time verification code when a cardholder adds the Card to Apple Wallet or Google Wallet.
In this article, you'll learn how to update a cardholder's address or phone number, and what to do if their name has changed.
Throughout this article, "cardholder" means the person whose name is printed on the Card. Depending on how the Card was ordered, that may be the Beneficiary or Account Owner, or the Authorized Individual or Authorized Legal Representative who manages the account on their behalf.
Before you begin
- You'll need full access. Only users with full access can update cardholder information online. If you have read-only access, please ask a user with full access on your account to complete these steps.
- Sign in with your email and password. Cardholder information can be updated by the Authorized Legal Representative (ALR) or Authorized Individual on the account, or by a Beneficiary or Account Owner who manages their own Card. If you sign in with card details instead of an email and password, please contact our Customer Support team for help updating your information.
- Updating several cardholders at once? If you manage many cardholders and would like to update information in bulk, please contact our Customer Support team, and we'll be glad to help.
How to update an address or phone number
- Sign in to your dashboard. Each plan has its own sign-in page; you can find the link for your plan in ABLE Visa® Card - How to Log In Online.
- Open the cardholder's page. If you manage one Card, you'll land on that cardholder's Transactions tab as soon as you sign in. If you manage more than one Card, select the cardholder whose information you're updating first.
-
Click the Account tab on the right side of the screen.
- Scroll down to the Cardholder information section.
-
Click the blue Edit button next to Address or Phone.
-
Enter the new information in the pop-up window. If you're updating the phone number, enter a mobile number that can receive text messages; a landline can't receive verification codes.
- Click the green Save button. The new information typically appears on the Account tab right away.
Please be aware
- Name changes require Customer Support. If a cardholder's name has changed, please contact our Customer Support team; name changes can't be made from the dashboard.
- This updates your Card information only. Your Card dashboard and your savings account are managed separately. Changing an address or phone number here doesn't change the information on file with Vestwell. To update your savings account details, please contact Vestwell (click College Savings (529) or ABLE at the top of the page to find your plan).
- Ordering a replacement soon? Update the address first, so the new Card is mailed to the right place. See Order a Replacement Card.
What happens next
Once you click Save, the updated address or phone number is shown in the Cardholder information section of the Account tab.
From here, you may want to:
- Use the Visa® Prepaid Card with Apple Pay and Google Pay – let the cardholder know they can add the Card to their phone now that their mobile number is current.
- Customize Alerts – choose how you're notified about activity on the Card.
If you have any questions about updating cardholder information, please don't hesitate to contact our Customer Support team.