Each person who signs in to the online dashboard for a Visa® Prepaid Card with an email address and password has their own 4-digit Access Code. When you call our Customer Support team, we'll ask for your Access Code to confirm your identity before we discuss the account.
In this article, you'll learn why the Access Code matters and how to view or change yours.
Why we ask for your Access Code
The Card account holds money from the beneficiary's savings account, so we take care to confirm we're speaking with someone who's authorized to manage it. Your Access Code lets us do that quickly and securely:
- It protects the account. Only you should know your Access Code, which helps keep someone else from getting account information or making changes by pretending to be you.
- It saves you time. Having your code ready at the start of the call lets us confirm it's you right away, so we can get to your question sooner.
- It's yours alone. Every user on the account has their own Access Code. If someone else helps you manage the account, they'll have a separate code of their own.
Your Access Code is not the same as the Card's PIN. The PIN is a security code used with the Card itself, for example when a payment terminal asks for one. The Access Code belongs to you as a user and is how our team confirms your identity.
How to view or change your Access Code
- Sign in to your online dashboard and go to the Profile section of your account.
- Scroll down to the Your security settings section until you see Access code: xxxx. Click View and Edit.
- Your current Access Code is now shown. If that's all you needed, you're done! If you'd like to change it, click Update.
- Enter your new 4-digit code. Once you've entered it, the Update button will turn green. Click Update to save your new Access Code.
- Your new Access Code is saved and shown on the screen. Click Cancel to go back to your account page.
Please note
- Choose a code that's hard to guess. Avoid easy patterns like 1234 or 0000, and don't use the last four digits of a Social Security number or a birth year.
- Keep it to yourself. Please don't share your Access Code with anyone, including other users on the account.
- Have it ready before you call. Looking up your code before you contact us helps us assist you as soon as we're connected.
- Can't sign in to look it up? See How to Log In Online for help signing in, including what to do if you forgot your password.
If you have any questions about your Access Code, please don't hesitate to contact our Customer Support team.