Most people choose standard delivery when they order a Visa® Prepaid Card, but you can opt for expedited delivery during the Card ordering process.
In this article, you'll learn about our shipping methods and expected timelines, including how to expedite a Card shipment. If you would like to expedite your first Card order, please contact our Customer Support team, and we'll respond with additional information.
Shipping methods at a glance
| Shipping method | Cost | Typical delivery time |
|---|---|---|
| Standard shipping via USPS | Free | 6 to 9 business days |
| Expedited shipping via FedEx | $30.00 | 3 to 4 business days |
Business days are Monday through Friday, not including holidays. Delivery times are counted from the day your order is processed (see "When the delivery timeline starts" below).
Shipping methods
When you order a Card from your dashboard (for example, a replacement Card), you'll see both shipping options at the bottom of the Card order form.
Option 1 – Free standard shipping via USPS
This is our standard shipping method. Standard shipping is free of charge, and the Card typically arrives within 6 to 9 business days.
Option 2 – Expedited shipping via FedEx ($30.00)
You can upgrade to expedited FedEx shipping for $30.00. Expedited Cards typically arrive within 3 to 4 business days.
- How the fee is paid. The $30.00 expedited shipping fee is charged to the Card balance, so please make sure the Card has at least $30.00 available before you choose this option.
- Tracking your Card. The FedEx tracking number appears on the cardholder's Account tab as soon as our card printer has completed and shipped the order. Enter the tracking number on the FedEx website for estimated arrival details.
If you're working with our Customer Support team to order a Card by phone or email rather than online (for example, when ordering multiple beneficiary Cards), please feel free to ask about expedited shipping if you'd like to upgrade.
When the delivery timeline starts
- Processing cutoff. Orders placed before 4 p.m. Pacific Time, Monday through Friday, are generally processed the same day. Orders placed after 4 p.m. Pacific Time or on weekends are generally processed the following business day. The delivery timeline begins on the date your Card order is processed.
- First Card orders are reviewed first. When you place your first Card order, our Customer Support team reviews it to make sure the information matches a valid account managed by Vestwell. The account must also be at least 21 days old. The delivery timeline begins once your order is approved. You can read more in How to order your Visa® Prepaid Card.
- We may reach out with questions. We'll contact you by email if we have any questions about your Card order. Please note that this may affect the estimated arrival date.
Changing your shipping method
If you originally selected standard shipping and would like to upgrade to expedited shipping, please let us know as soon as possible by contacting our Customer Support team.
We do our best to accommodate shipping changes, though changes may not be possible after our team has processed the Card order. Any Card order change, including a shipping change, is only confirmed once you've received confirmation from our Customer Support team.
What happens next
When the Card arrives, it will need to be activated before it can be used.
From here, you may want to:
- Activate your Card – activate the Card as soon as it arrives.
- My Card Order Didn't Arrive – what to do if the Card hasn't arrived within the expected timeline.
If you have any questions about our shipping options, please don't hesitate to contact our Customer Support team.