How to order your Visa® Prepaid Card

If you are an organizational Authorized Legal Representative (ALR) or Authorized Individual ordering Cards on behalf of the beneficiary, or for use by staff to make purchases on their behalf, see here for instructions on placing your Card order.

Order Your Card

Welcome to True Link! We’re excited to complete your Visa® Prepaid Card order. Whether you are the Authorized Legal Representative or Authorized Individual for your own account or for a beneficiary, this article will walk you through ordering your Card.

True Link is a financial services provider that powers the Visa® Prepaid Card you can use to spend money from your account managed by Vestwell. The Card is an optional trusted tool designed for you or the beneficiary to make the everyday purchases you need. We partner with your plan manager, Vestwell, to give you a Card with access to custom features and controls, including:

• Spending Settings – Let you choose which types of merchants the Card can be used at. Many people never need them, but they can be helpful if you want extra protection against unwanted charges or want to keep spending focused on qualified expenses.
• Transaction alerts – Receive text or email notifications about activity on the Card.
• Receipt uploads – Attach receipts to transactions in the transaction history.
• Reporting – Track qualified expenses (Qualified Disability Expenses for ABLE accounts, or qualified education expenses for 529 accounts).

If you are the Authorized Legal Representative or Authorized Individual for a beneficiary, you may be the one primarily using the Card on their behalf, which is why you can order up to two Cards for the account. You can order:

• A Card issued in your name, for the benefit of the beneficiary
• A Card issued in the name of the beneficiary (cardholders must be 18 or older)
• Both, if you and the beneficiary will both need the ability to spend funds

If you manage your own account, you will order one Card in your name.

In this article, you’ll learn what you’ll need before you order, how to find the order form for your program, and how to place your Card order.

Before you begin

• Your account must be at least 21 days old. We are only able to process Card orders for accounts that have been open for at least 21 days. If you are unsure whether your account is older than 21 days, please contact our Customer Support team before placing your order. The email address and phone number for your plan are listed at the end of this article.
• You’ll need an email address. The Card order form requires an email address to create your login. If you don’t have an email address, please contact our Customer Support team for assistance.
• Have your account number ready. You will not enter any dashes or special characters. Two programs use a special format:
  • STABLE accounts – Include a capital “ST” at the start of the account number (for example, enter “ST0000001234” instead of “0000001234”).
  • CalABLE accounts – Include “99” as the first two digits of the account number (for example, enter “991000001234” instead of “1000001234”).
• Ordering for an organization? If you are an organizational Authorized Legal Representative or Authorized Individual, please follow the instructions in Getting Started with ABLE Cards as an Organizational Authorized Legal Representative instead.

Find the order form for your program

New users must first create a new Card login before placing a Card order. To start, find your program below and open the link for the program where you have your account.

Don’t see your state? If your plan is powered by STABLE, use the STABLE link. If you’re not sure which program powers your plan, please contact our Customer Support team, and we’ll help you find the right order form.

Place your Card order

While the screenshots below are from an ABLE account, the same steps apply to 529 accounts.

The first screen you see will ask you to confirm whether you manage the account on behalf of a beneficiary, or whether you manage your own account. If you manage your own account, choose the second option — you’ll order a Card in your own name and skip the questions about a second Card.

If you manage the account for a beneficiary, you will have the option to order a Card for yourself to make purchases on their behalf, a Card for the beneficiary, or Cards for both of you.

Once you reach the Card order form:

1. Enter the information requested in the form, including your email address and your account number. Remember the STABLE and CalABLE account number formats noted above.
2. Review each acknowledgement, and check the box next to each one once reviewed.
3. Click Submit.

How to enter a STABLE Account Number

How to enter a CalABLE Account Number

When your Card will arrive

Once submitted, your order will be reviewed by our Customer Support team. If the information provided matches a valid account managed by Vestwell, your Card typically arrives in the mail via USPS within 6–9 business days after your order is approved. If we are unable to match the information to an account, we will contact you at the email address you provided.

What happens next

When the Card arrives, it will need to be activated before it can be used. More information can be found in the following Help Center articles:

• Activate your Card
• Transfer funds to the Card
• Set up Spending Settings

If you have any questions about ordering a Card, please don’t hesitate to contact our Customer Support team:

• STABLE Account: card@stableaccount.com or 1-844-599-4690
• All other ABLE accounts: ablecard@truelinkfinancial.com or 1-844-276-4547
• 529 Savings Plan accounts: 529card@truelinkfinancial.com or 1-833-372-1147