Your Visa® Prepaid Card expires on the last day of the month listed as its expiration date. For example, a Card with an expiration date of 12/27 expires on 12/31/2027. If a Card on your account is expiring at the end of next month, you'll need to order a replacement Card so spending isn't interrupted. The current Card will keep working until it reaches its expiration date or until the replacement Card is activated.
In this article, you'll learn how to order a replacement for an expiring Card, what changes on the new Card, and how to decline a replacement if the Card is no longer needed.
Before you begin
- You'll need full access. Only users with full access can order a replacement Card. If you have read-only access, please ask a user with full access on your account to complete these steps.
How to replace an expiring Card
- Sign in to your dashboard. Each plan has its own sign-in page; you can find the link for your plan in ABLE Visa® Card - How to Log In Online.
- If you manage more than one Card, select the cardholder whose Card is expiring. If you manage one Card, you'll go straight to that cardholder's page.
- Click the Account tab on the right side of the screen. For help finding it, see How to Navigate to Your Cardholder's Account Tab.
- You'll see a banner letting you know the Card is due to expire soon. Click the green Yes button.
- Follow the prompts, then click Submit to complete the Card order.
What to know about the replacement Card
- New expiration date and CVV. For security purposes, the replacement Card has a new expiration date and CVV code. If the Card information is saved with a merchant (for example, for a subscription service), you may want to update the expiration date and CVV with that merchant.
- Same card number. The 16-digit card number stays the same.
- Settings and Alerts carry over. All current Spending Settings and Alert preferences transfer automatically to the replacement Card.
- The new Card needs to be activated, and the PIN needs to be set again. When the replacement Card arrives, activate it before use. For your security, the PIN doesn't transfer to the new Card, so if the cardholder uses a PIN, they'll need to set one for the new Card.
Declining a replacement Card and closing the Card
If a replacement Card isn't needed, select Decline replacement next to the expiring Card on the Account tab.
If you no longer need the Card at all, select the option to Permanently close the Card. This closes the Card permanently and gives you options for returning any remaining Card balance.
What happens next
Once you submit your order, the replacement Card will be mailed to the address you selected. When it arrives, you may want to:
If you have any questions about replacing an expiring Card, please don't hesitate to contact our Customer Support team.