The True Link mobile app lets you check on your Visa® Prepaid Card from your smartphone. How you sign in depends on your role on the account: people who manage the account sign in with an email address and password, and beneficiaries whose Card is managed by someone else sign in with details from their Card.
In this article, you'll learn which sign-in option to choose, how to sign in, and how to turn on face or fingerprint sign-in.
Before you begin
- Install the mobile app first. If you haven't installed the True Link mobile app on your smartphone yet, see Download our mobile app.
- Know which option is yours. When you open the mobile app for the first time, you'll see two sign-in options. Use the section below that matches your role.
How to sign in
Option 1 – Sign in with your email and password
Use this option if you manage the account: the Authorized Legal Representative (ALR) or Authorized Individual for an ABLE account, the Account Owner for a 529 Savings Plan account, or a beneficiary who manages their own Card.
- Under the I Manage a True Link Account section, tap the green Use email & password button.
- Enter the email address and password you use to sign in to the online dashboard.
- If you'd like, tap Remember Me. This saves your email address on this screen for the next time you sign in.
- Tap the button to sign in.
Option 2 – Sign in with your card details
Use this option if you are the beneficiary and someone else, such as an ALR, Authorized Individual, or Account Owner, manages your Card for you. You won't need a password.
- Under the I Use A True Link Visa Card section, tap the green Use last 4 digits of card number button.
- Enter the last 4 digits of the card number printed on the front of your Card.
- Enter the last 4 digits of your Social Security number.
- Enter your full date of birth.
- Tap the button to sign in.
Sign in with your face or fingerprint
If your smartphone supports biometric sign-in, such as using your face or fingerprint to unlock your phone, you can use it with the mobile app too. Instead of typing your information each time you open the mobile app, you can sign in with your face or fingerprint.
The screen may look a little different depending on your smartphone, but it will generally look like the image below.
- When the mobile app offers biometric sign-in, tap the green button on your screen to turn it on.
- The next time you open the mobile app, type your password one more time.
- After that, you can sign in with your face or fingerprint.
This feature is completely optional. If you'd prefer to type your information each time, tap Skip below the confirmation button.
Having trouble signing in?
- Forgot your password? You can reset it from your plan's sign-in page on the web. See How to Log In Online for the sign-in page for your plan and steps to reset your password.
- Asked for a verification code? If we send you a one-time code to confirm it's you, it will arrive by email or by text message to the mobile number on your account. A landline can't receive the code.
- Signing in with card details and it isn't working? Double-check that you're entering the last 4 digits of the card number (not the account number) and your full date of birth. If the Card hasn't been activated yet, activate it first: see Activate your Card.
If you have any questions about signing in to the mobile app, please don't hesitate to contact our Customer Support team. The phone number and email address for your plan are listed in that article.